Privacy Policy

5bmww ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the 5bmww platform, including its website and mobile browser interface. This Privacy Policy applies to all personal data collected, processed, and stored by 5bmww in connection with the provision of its online casino, sports betting, and gaming services to players in the Republic of the Philippines and other permitted jurisdictions.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and 5bmww. By registering on the 5bmww platform or continuing to use it, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

5bmww processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

5bmww collects the following categories of personal data from registered players and platform users:

5bmww does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations. We do not collect biometric data beyond what is required for KYC verification.

5bmww collects personal data through the following means:

• Direct registration: When you create a 5bmww account, you provide identity, contact, and account data directly through the registration form.
• KYC verification: When you submit identity documents to verify your account or process a withdrawal, we collect and store copies of those documents.
• Financial transactions: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or card, we receive transaction reference data from the payment processor.
• Platform usage: As you use the 5bmww platform, we automatically collect technical and usage data through server logs, cookies, and analytics tools.
• Support interactions: When you contact our support team via live chat or email, we collect and retain the content of those communications.
• Responsible gaming tools: When you set deposit limits, session timers, or request self-exclusion, we record those preferences and actions.

5bmww uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and manage your player profile on the 5bmww platform.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver the full range of 5bmww gaming services.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and other supported Philippine payment methods, and to maintain accurate financial records.
• Regulatory compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion requests, and apply deposit and session limits set by players.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and user experience of the 5bmww platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your communication preferences.

5bmww processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, NPC data protection requirements, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics features, where you have provided explicit consent. You may withdraw consent at any time.

5bmww does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following circumstances:

• Regulatory authorities: We are required to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities as required by law.
• Payment processors: We share necessary transaction data with GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard solely to process your deposits and withdrawals.
• KYC and identity verification providers: We may use third-party identity verification services to assist with document verification, subject to appropriate data processing agreements.
• Technology and hosting providers: We share data with cloud hosting, platform infrastructure, and cybersecurity service providers who process data on our behalf under strict contractual data protection obligations.
• Game content providers: Certain game providers may receive anonymised session data necessary to deliver their games on the 5bmww platform. No personally identifiable information is shared with game providers beyond what is technically required.
• Legal proceedings: We may disclose personal data where required by a valid court order, subpoena, or other lawful legal process.

All third parties with whom 5bmww shares personal data are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable data protection laws.

5bmww uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your language preferences, display settings, and responsible gaming tool configurations between sessions.
• Analytics cookies: Collect anonymised data about how players use the 5bmww platform — such as which games are most popular and where users encounter technical issues — to help us improve the platform.
• Marketing cookies: Used only where you have provided consent, to deliver relevant promotional content within the 5bmww platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the 5bmww platform. For detailed information on the specific cookies we use, please contact our support team.

5bmww retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, as required by PAGCOR licensing conditions and AMLA obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA reporting requirements.
• KYC documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal proceeding.
• Technical and usage logs: Retained for 12 months from the date of collection, unless required for longer periods for security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 5bmww's data disposal procedures. You may request early deletion of certain data categories subject to our legal retention obligations — see Section 10 for your data rights.

5bmww implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5bmww platform.
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and financial records.
• Multi-factor authentication (MFA) for all 5bmww administrative access and optional 2FA for player accounts.
• Intrusion detection and prevention systems (IDS/IPS) monitoring the platform infrastructure 24/7.
• Regular penetration testing and security audits conducted by independent third-party cybersecurity firms.
• Role-based access controls ensuring that 5bmww staff can only access personal data necessary for their specific job function.
• Secure data centres with physical access controls, CCTV monitoring, and environmental protection systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 5bmww will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 5bmww:

• Right to be informed: The right to know what personal data 5bmww collects about you and how it is used — as described in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 5bmww holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your 5bmww account.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations under PAGCOR regulations and AMLA.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via live chat or by sending a written request to support 5bmww.com. We will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, with prior notification to you.

If you are a parent or guardian and believe that a minor has registered on the 5bmww platform using your details or their own, please contact our support team immediately via live chat. We will investigate and take appropriate action within 24 hours of receiving your report.

The 5bmww platform may contain references to third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. While 5bmww takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 5bmww.

5bmww does not embed third-party social media tracking pixels or advertising networks on the platform without your explicit consent.

5bmww may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we process your personal data, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.

Your continued use of the 5bmww platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5bmww handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the 5bmww platform after login — the fastest way to reach us.
• Email: support 5bmww.com (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 calendar days.

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines (NPC) through their official channels.